ENG 099 Conversational American English Atom 5:
Formal Telephone English
This atom is an introduction to formal telephone English that you can use for work, business, talking to a teacher or other formal conversations.
Please study these vocabulary words before doing the reading and video watching below.
- Quote – A guess of the price of something, often a service
- Check – document that orders a payment of money from a bank account. (Via Wikipedia)
Please read and take notes on this handout about “Cold Calling” from the Business English Wikibook. Cold calling means you are calling someone you do not know to sell them a product from your company.
- Click here to download the PDF from danoff.org (PDF is CC BY-SA licensed).
- Click here to read it online [HTML] at en.wikibooks.org.
- On your blog, in the comments below, or via Facebook, P2PU and/or Wikiversity answer the following questions:
- When do you use formal telephone English?
- Did the video and reading help you with your formal telephone English? How?
- What other questions do you have about formal telephone English?
- Please respect the copyright plus terms and conditions of all links and media not by Charlie Danoff.
- Atom Text Copyright © 2013 by Charlie Danoff. Rights given a CC Zero 1.0 Universal Public Domain Dedication.